Remote Bilingual Customer Support Specialist

MCI; United States; On-site; USD 30,000 - 45,000; Full time

Job summary

MCI is looking for Remote Bilingual Call Center Representatives to join their customer support team. This role is perfect for individuals who enjoy helping others and thrive in a fast-paced environment. Responsibilities include answering inbound calls, resolving customer issues, and documenting interactions in the CRM. Ideal candidates should be 18+, have a high school diploma, and possess excellent communication skills in English and Spanish. A reliable internet connection and quiet workspace are essential.

Qualifications

• 18 years or older.
• 1+ year of experience in a call center or customer service role.
• Proficient with computers.

Responsibilities

• Answer inbound calls and respond to customer inquiries.
• Resolve customer issues efficiently.
• Document all interactions accurately in the CRM system.

Skills

Customer service skills

Multitasking

Communication (verbal and written)

Bilingual (English and Spanish)

Education

High school diploma/GED

Tools

Customer service software

Job description

MCI is looking for Remote Bilingual Call Center Representatives to join their customer support team. This role is perfect for individuals who enjoy helping others and thrive in a fast-paced environment. Responsibilities include answering inbound calls, resolving customer issues, and documenting interactions in the CRM. Ideal candidates should be 18+, have a high school diploma, and possess excellent communication skills in English and Spanish. A reliable internet connection and quiet workspace are essential.