Remote Bilingual Customer Service Rep (English/Spanish)

MCI; Louisiana; A distancia; USD 48.900 - 66.200; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Training

Paid Time Off

Health Benefits

Flexible Schedules

Casual Dress Code

Career Growth Opportunities

Descripción de la vacante

MCI is seeking a Remote Bilingual Customer Service Representative who will handle customer service and technical support. This entry-level position offers comprehensive training, full-time benefits including paid time off, and opportunities for career advancement. Candidates must be fluent in English and Spanish, possess strong communication skills, and be able to multi-task effectively in a fast-paced environment.

Formación

• Must be 18 years or older.
• Fluency in English and Spanish required.
• Excellent organizational, written, and oral communication skills.

Responsabilidades

• Handle inbound and outbound contacts in a professional manner.
• Ensure first call resolution through problem-solving.
• Accurately document and process customer claims.

Conocimientos

Fluent in both English and Spanish

Excellent organizational skills

Oral communication skills

Written communication skills

Conflict resolution

Problem-solving

Customer service oriented

Multi-tasking

Team orientation

Punctuality

Educación

High school diploma or equivalent

Herramientas

Microsoft Office Suite

Windows operating system

Descripción del empleo

MCI is seeking a Remote Bilingual Customer Service Representative who will handle customer service and technical support. This entry-level position offers comprehensive training, full-time benefits including paid time off, and opportunities for career advancement. Candidates must be fluent in English and Spanish, possess strong communication skills, and be able to multi-task effectively in a fast-paced environment.