Bilingual Customer Service Rep (Croatian/English) – Remote

HCL Technologies Limited; United States; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Life insurance

Private medical care

MultiSport Card

Subsidy for glasses

Subsidy to language courses

Christmas and holiday bonuses

Job summary

HCLTech seeks a Customer Service Representative to support Croatian and English speaking clients remotely. You will handle inquiries across voice, email, chat and other channels, delivering accurate solutions and ensuring a positive customer experience.

You will document interactions, follow procedures, and share insights to improve service. Strong bilingual communication, empathy, and problem-solving are essential in this fast-paced role.

Qualifications

• Excellent verbal and written communication in Croatian (B2) & English (B2).
• Strong active listening and a customer-focused approach.
• High empathy and professionalism in interactions.
• Knowledge of customer service processes and ticketing systems.
• Attention to detail and documentation skills.
• Ability to multitask and manage time in a remote setting.
• Proven problem-solving and issue escalation skills.
• Experience handling inquiries across phone, email, chat, and digital platforms.
• Ability to work independently and in a remote team.

Responsibilities

• Manage and resolve customer inquiries across voice, email, chat, and other channels.
• Assist customers with product, order, account, and service requests with accuracy and timeliness.
• Provide effective solutions while maintaining a positive, professional experience.
• Document all interactions comprehensively with complete records.
• Adhere to processes, workflows, and escalation procedures.
• Identify recurring issues and share insights with supervisors for improvement.
• Contribute to initiatives that enhance customer satisfaction and efficiency.

Skills

Croatian (B2)

English (B2)

Active listening

Customer focus

Empathy

Documentation

Ticketing systems

CRM platforms

Multitasking

Remote work

Problem solving

Multi-channel support

Independent worker

Tools

CRM platforms

Ticketing systems

Job description

HCLTech seeks a Customer Service Representative to support Croatian and English speaking clients remotely. You will handle inquiries across voice, email, chat and other channels, delivering accurate solutions and ensuring a positive customer experience.

You will document interactions, follow procedures, and share insights to improve service. Strong bilingual communication, empathy, and problem-solving are essential in this fast-paced role.