Customer Service Representative (Bilingual)

remoting.work; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

remoting.work is seeking a bilingual Customer Service Representative to handle inquiries and complaints across two languages with focus on timely, complete resolutions. The role emphasizes independent work in a remote, asynchronous environment and accurate CRM logging.

Candidates should have 1–5 years in customer service or equivalent seniority, with proven problem-solving ability, and experience managing multiple cases without sacrificing quality or speed.

Qualifications

• Bilingual communication is essential with professional written and spoken skills in both languages.
• Demonstrated experience delivering customer service and resolving issues.
• Ability to manage multiple cases with accuracy and speed.
• Experience logging and tracking interactions in a CRM.
• Comfort with asynchronous, remote work environments.

Responsibilities

• Handle inquiries and complaints in two languages from first contact to resolution.
• Maintain records of customer interactions in the CRM system.
• Identify root causes of recurring issues for process improvements.
• Manage multiple open cases simultaneously without delays.
• Apply company procedures consistently across contacts and channels.

Skills

Bilingual communication

Customer service

Problem solving

CRM experience

Tools

CRM systems

Job description

Customer Service Representative (Bilingual)

Remote (Based at an approved local secure facility). We work US time zones and ask that you're available during those hours, even if that means adjusting your schedule.

This role exists to resolve customer issues accurately and efficiently across two languages, without requiring escalation or follow-up. Every interaction reflects directly on the quality and reliability of the service. Work is primarily asynchronous, so clear written communication and independent judgment are as important as spoken fluency. You will be part of an internationally distributed customer service team that operates within a structured, process-driven environment.

What You'll Do

• Handle customer inquiries and complaints in two languages from first contact through to full resolution
• Maintain accurate records of every customer interaction and outcome within the customer relationship management system
• Identify the root cause of recurring issues and escalation patterns that require process-level attention
• Manage multiple open cases simultaneously, keeping each one progressing without delays
• Apply company service procedures consistently across all contacts, regardless of language or channel

What We're Looking For

• 1-5 years of experience in a customer service role, or 5+ years at a mid-senior level
• Fluency in two languages, with the ability to communicate clearly and professionally in both
• Proven ability to resolve customer problems independently and to a satisfactory conclusion
• Experience managing multiple tasks or cases at the same time without loss of accuracy
• Hands-on experience using customer relationship management systems to log and track interactions

Bonus - Not Required

• Experience in a fully remote, asynchronous customer service environment