Remote Bilingual Customer Service Rep II (Spanish/English)

RemoteFetch; Lawrence (MA); Remote; USD 38,000 - 41,000; Full time

Job summary

RemoteFetch is not the company here; SaviLinx, LLC is seeking a Customer Service Representative II (Phones) fluent in Spanish and English for a remote role in Massachusetts. The position emphasizes high privacy and accuracy in a contract-centered environment, with opportunities to mentor peers and work from home.

The candidate should have 2+ years of college and call center experience, plus strong organization and bilingual communication skills in English and Spanish.

Qualifications

• Bilingual in English and Spanish preferred.
• 2+ years of college preferred and high school diploma or equivalent required.
• 2+ years of contact center experience preferred.
• Strong written and verbal communication in both languages.
• Proficient with CRM software and multi-screen navigation.

Responsibilities

• Coordinate claims in English and Spanish via phone and email.
• Achieve call center SLA and quality goals.
• Ensure first call resolution through problem solving.
• Document all interactions in the CRM system.
• Mentor other CSRs as needed.

Skills

Bilingual Spanish/English

Call center experience

Time management

CRM software

Multitasking

Written and verbal communication

Education

2+ years of college preferred

High school diploma or equivalent

Tools

CRM systems

Job description

RemoteFetch is not the company here; SaviLinx, LLC is seeking a Customer Service Representative II (Phones) fluent in Spanish and English for a remote role in Massachusetts. The position emphasizes high privacy and accuracy in a contract-centered environment, with opportunities to mentor peers and work from home.

The candidate should have 2+ years of college and call center experience, plus strong organization and bilingual communication skills in English and Spanish.