Remote CSR II: Phones Specialist

SaviLinx; Lawrence (MA); Remote; USD 40,000 - 44,000; Full time

Job summary

SaviLinx is hiring a Customer Service Representative II (Phones) to deliver high-quality service in a remote work setup. The role supports a privacy-focused contract and requires strong problem solving, accurate data handling, and effective communication with customers.

The CSR II works mainly Mon-Fri with standard business hours, handling calls, emails, and chat while maintaining SLAs, confidentiality, and customer satisfaction. Prior call center experience is valued.

Qualifications

• 2+ years of college preferred.
• 2+ years of contact center experience preferred.
• High school diploma or equivalent required.
• 18 years of age or older
• Time management skills and the ability to work independently are essential for this role.
• Excellent organizational, written and oral communication skills.

Responsibilities

• Provides superior customer service in a contact/call center environment.
• Coordinates claims electronically and via telephone.
• Handles eligibility inquiries and all lines of business.
• Meets established call center SLA and quality goals.
• Ensures first call resolution through problem solving and effective call handling.
• Documents all customer interactions in CRM and maintains privacy.

Skills

Customer service

Communication skills

Time management

Independence

Empathy

Multi-tasking

Education

High school diploma or equivalent

Some college preferred

Tools

CRM software

Job description

SaviLinx is hiring a Customer Service Representative II (Phones) to deliver high-quality service in a remote work setup. The role supports a privacy-focused contract and requires strong problem solving, accurate data handling, and effective communication with customers.

The CSR II works mainly Mon-Fri with standard business hours, handling calls, emails, and chat while maintaining SLAs, confidentiality, and customer satisfaction. Prior call center experience is valued.