Remote Customer Service Rep II (Phones)

RemoteFetch; Lawrence (MA); Remote; USD 25,000 - 29,000; Full time

Job summary

RemoteFetch is seeking a Customer Service Representative II - Phones to handle high-volume inquiries in a remote, contract-support environment. This role operates within our Operations team, documenting interactions in a CRM and upholding privacy and precision.

The position emphasizes first-call resolution, meeting SLA targets, and mentoring other CSRs as needed. Typical hours are flexible with a Monday–Friday structure and coverage for peak times.

Qualifications

• 2+ years of college preferred.
• 2+ years of contact center experience preferred.
• High school diploma or equivalent required.
• 18 years of age or older.
• Strong time management and ability to work independently.
• Excellent organizational, written and oral communication skills.
• Ability to navigate multiple screens/programs while talking with customers.
• Customer service oriented (empathetic, responsive, patient).
• College degree preferred.

Responsibilities

• Demonstrates adherence to SaviLinx Guiding Principles.
• Coordinates claims electronically and via telephone.
• Handles eligibility inquiries and all lines of business.
• Meets SLA and Quality goals in call center metrics.
• Ensures first call resolution through effective problem solving.
• Maintains privacy and confidentiality.
• Documents all customer information in CRM.
• Maintains knowledge of client requirements via Knowledge Base.
• Provides mentoring and training to other CSRs as needed.

Skills

Customer service

Communication

Time management

Multitasking

CRM software

Education

High school diploma or equivalent

2+ years of college

Tools

CRM software

Job description

RemoteFetch is seeking a Customer Service Representative II - Phones to handle high-volume inquiries in a remote, contract-support environment. This role operates within our Operations team, documenting interactions in a CRM and upholding privacy and precision.

The position emphasizes first-call resolution, meeting SLA targets, and mentoring other CSRs as needed. Typical hours are flexible with a Monday–Friday structure and coverage for peak times.