Remote Bilingual Customer Advocate (Spanish-English)

AppleOne Employment Services; Laredo (TX); A distancia; USD 36.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Contract through May 2027

Training and support

Descripción de la vacante

AppleOne Employment Services seeks a Remote Bilingual Customer Service Representative (Spanish-English) to handle inquiries from customers, providers, and stakeholders. You will verify eligibility, explain enrollment options, and resolve escalated issues using multiple channels.

The role emphasizes accuracy, confidentiality, and adherence to program requirements in a fully remote environment. Training is provided, with a structured nesting period.

Formación

• Fluent in Spanish and English required.
• Experience delivering high-quality customer service.
• Comfortable using multiple software systems and applications.

Responsabilidades

• Handle inbound/outbound inquiries via phone, IVR, email, and workflows.
• Provide accurate information on eligibility, enrollment, services, and program requirements.
• Investigate and resolve complex issues across channels and document findings.
• Process enrollments and related transactions while meeting quality standards.
• Maintain knowledge of programs, policies, procedures, and contract requirements.
• Support internal teams and external partners; identify trends and escalate when needed.

Conocimientos

Bilingual Spanish-English

Customer service

Multi-system proficiency

Problem solving

Attention to detail

Independent work

Performance standards

Descripción del empleo

AppleOne Employment Services seeks a Remote Bilingual Customer Service Representative (Spanish-English) to handle inquiries from customers, providers, and stakeholders. You will verify eligibility, explain enrollment options, and resolve escalated issues using multiple channels.

The role emphasizes accuracy, confidentiality, and adherence to program requirements in a fully remote environment. Training is provided, with a structured nesting period.