Remote Bilingual Customer Service Rep (Spanish/English)

Talentify; Raleigh (NC); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Equipment Provided

Paid Training

Job summary

American Customer Care / Premiere Response is seeking a Remote Customer Service Representative who is fluent in Spanish and English to assist customers via phone, social media, live chat, email, SMS, and video platforms.

The role offers remote work with required training and equipment provided. Candidates should have at least 2 years of call center experience and strong bilingual communication skills to support luxury brands and home appliance products.

Qualifications

• Minimum of 2 years customer service experience in a call center.
• Experience supporting luxury brand products and services
• Experience supporting home appliances
• Excellent written and verbal communication skills both English and Spanish
• Minimum HS diploma, college preferred
• Experience with diagnosing and troubleshooting
• Experience supporting consumer products and/or services.

Responsibilities

• Handle customer inquiries and complaints
• Maximize every sales opportunity by upselling and cross-selling profitable products
• Document and update customer records based on interactions
• Maintain a knowledge base of the evolving products and services
• Increase customer retention by implementing creative problem-solving skills
• Handle numerous customer inquiries promptly, accurately, and efficiently

Skills

Customer service

Call center experience

Bilingual English/Spanish

Communication skills

Troubleshooting

Data entry

Education

HS diploma

Tools

CRM

ACD tools

Job description

American Customer Care / Premiere Response is seeking a Remote Customer Service Representative who is fluent in Spanish and English to assist customers via phone, social media, live chat, email, SMS, and video platforms.

The role offers remote work with required training and equipment provided. Candidates should have at least 2 years of call center experience and strong bilingual communication skills to support luxury brands and home appliance products.