Remote Spanish-Speaking CSR

AppleOne Employment Services; El Paso (TX); Remote; USD 21,000 - 28,000; Full time

Job summary

AppleOne Employment Services is seeking a Remote Bilingual CSR to support inquiries from customers, providers, and stakeholders. The role runs as a contract assignment through May 2027 and starts on November 24, 2026.

This position is remote for Texas residents, with structured training and nesting periods. The CSR will handle inquiries via phone, IVR, and written channels, provide accurate information on eligibility, enrollment, and program requirements, and collaborate with internal teams to

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year of relevant professional experience.
• Fluent in English and Spanish.
• Strong customer service and problem-solving skills.
• Ability to work independently in a remote environment.
• Ability to interpret and analyze information from multiple systems.
• Must pass required language fluency assessment.
• Clear criminal background check required prior to training start.

Responsibilities

• Respond to inbound and outbound customer, provider, and stakeholder inquiries via phone, IVR, written correspondence, and system workflows.
• Provide accurate information regarding eligibility, enrollment, services, and program requirements.
• Investigate and resolve complex or escalated customer issues across multiple service channels.
• Research case histories, analyze data from multiple systems, and report findings when necessary.
• Process enrollment, disenrollment, and other program-related transactions while meeting quality and compliance standards.
• Interpret customer, provider, beneficiary, and system information to support issue resolution.
• Maintain knowledge of programs, policies, procedures, and contract requirements.
• Serve as a support resource for internal teams and external partners.
• Assist with operational functions including contact center activities, research, forms processing, and other support tasks.
• Identify trends, risks, and operational concerns and escalated appropriately.
• Recommend process improvements to enhance efficiency, accuracy, and compliance.
• Support training, audits, special projects, and knowledge-sharing initiatives.
• Meet established productivity, performance, and quality standards.
• Maintain confidentiality of customer and program information.

Skills

Bilingual English/Spanish

Customer service

Problem solving

Data interpretation

Enrollment administration

Case management

Time management

Attention to detail

Multitasking

MS Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

AppleOne Employment Services is seeking a Remote Bilingual CSR to support inquiries from customers, providers, and stakeholders. The role runs as a contract assignment through May 2027 and starts on November 24, 2026.

This position is remote for Texas residents, with structured training and nesting periods. The CSR will handle inquiries via phone, IVR, and written channels, provide accurate information on eligibility, enrollment, and program requirements, and collaborate with internal teams to