Remote Bilingual CSR for FEMA Support

Systems Integration, Inc. (SII); Albuquerque (NM); Remote; USD 22,041 - 28,929; Full time

Benefits offered by this job

Paid comprehensive training

Work from home

Job summary

A responsive service provider is looking for a Customer Service Representative (CSR) to support FEMA. This remote position involves assisting callers with local or state emergency inquiries. Candidates must be bilingual in English and Spanish, possess customer service experience, and be empathetic. The role includes answering calls, verifying documents, and performing data entry. Comprehensive training will be provided, with a salary range of $16.00 - $21.00 per hour.

Qualifications

• Must have a federal background check.
• Must be a U.S. citizen and resident for 3 of the last 5 years.
• 6 months of customer service experience required.

Responsibilities

• Answer inbound calls and provide scripted responses.
• Make outbound calls to verify document authenticity.
• Perform data entry related to phone inquiries.
• Refer escalated calls to supervisor.

Skills

Bilingual (English & Spanish)

Empathy

Clear communication

Education

High School Diploma or GED

Job description

A responsive service provider is looking for a Customer Service Representative (CSR) to support FEMA. This remote position involves assisting callers with local or state emergency inquiries. Candidates must be bilingual in English and Spanish, possess customer service experience, and be empathetic. The role includes answering calls, verifying documents, and performing data entry. Comprehensive training will be provided, with a salary range of $16.00 - $21.00 per hour.