Bilingual Remote CSR for FEMA Support — Training Provided

Systems Integration, Inc.; Albuquerque (NM); Remote; USD 30,000 - 45,000; Full time

Job summary

A government service provider is seeking a Customer Service Representative to assist with calls related to local or state emergencies. This remote position requires bilingual candidates (English & Spanish) and offers paid training. Responsibilities include answering calls and verifying document authenticity. Candidates must have a High School Diploma, at least six months of customer service experience, and the ability to pass a federal background check. Must reside within an hour of Houston to collect equipment.

Qualifications

• At least six (6) months of customer service required; call center experience preferred.
• Ability to pass a federal background check.
• Must be empathetic in dealing with sensitive topics.

Responsibilities

• Taking in-bound calls and answering questions with pre-scripted responses.
• Performing outbound calls to verify the authenticity of received documents.
• Completing basic data entry related to phone inquiries.
• Referring escalated calls as needed to supervisor.

Skills

Customer service

Bilingual (English & Spanish)

Empathy

Education

High School Diploma or GED equivalent

Job description

A government service provider is seeking a Customer Service Representative to assist with calls related to local or state emergencies. This remote position requires bilingual candidates (English & Spanish) and offers paid training. Responsibilities include answering calls and verifying document authenticity. Candidates must have a High School Diploma, at least six months of customer service experience, and the ability to pass a federal background check. Must reside within an hour of Houston to collect equipment.