Bilingual Remote CSR - English/Spanish

Systems Integration, Inc. (SII); Pharr (TX); Remote; USD 19,286 - 26,174; Full time

Job summary

A customer service provider is seeking a bilingual Customer Service Representative (CSR) to remotely assist with calls for the Federal Emergency Management Agency (FEMA). The role requires empathy, clear communication, and the ability to pass a federal background check. Training is provided, and the position offers a salary range of $14.00 - $19.00 per hour. Applicants must reside within an hour of Houston for equipment access. Ideal candidates have at least six months of customer service experience.

Qualifications

• At least six (6) months of customer service experience required; call center experience preferred.
• Must be a U.S. citizen and have lived in the U.S. for 3 out of the past 5 years.
• Ability to pass a federal background check.

Responsibilities

• Take in-bound calls and answer questions using pre-scripted responses.
• Perform outbound calls to verify document authenticity.
• Complete basic data entry and refer escalated calls to a supervisor.

Skills

Bilingual (English & Spanish)

Empathy

Clear communication skills

Education

High School Diploma or GED equivalent

Job description

A customer service provider is seeking a bilingual Customer Service Representative (CSR) to remotely assist with calls for the Federal Emergency Management Agency (FEMA). The role requires empathy, clear communication, and the ability to pass a federal background check. Training is provided, and the position offers a salary range of $14.00 - $19.00 per hour. Applicants must reside within an hour of Houston for equipment access. Ideal candidates have at least six months of customer service experience.