Bilingual Remote CSR for FEMA Support — Training Provided

Systems Integration, Inc.; McAllen (TX); Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid, comprehensive training

Ability to work from home

Job summary

A government support service provider is seeking a remote Customer Service Representative to assist callers regarding local or state emergencies. The ideal candidate should possess a high school diploma, have at least six months of customer service experience, and be able to pass a federal background check. Bilingual candidates in English and Spanish are preferred. This position offers comprehensive training to ensure representatives deliver high-quality service.

Qualifications

• At least six months of customer service experience, preferably in a call center.
• Must be a U.S. citizen and have lived in the U.S. for 3 out of the past 5 years.
• Ability to speak and read English clearly and professionally.

Responsibilities

• Answer inbound calls and provide information based on pre-scripted responses.
• Perform outbound calls to verify received documents.
• Utilize standard technology such as computers and phones for tasks.

Skills

Bilingual (English & Spanish)

Empathy

Ability to deal with sensitive topics

Education

High School Diploma or GED

Job description

A government support service provider is seeking a remote Customer Service Representative to assist callers regarding local or state emergencies. The ideal candidate should possess a high school diploma, have at least six months of customer service experience, and be able to pass a federal background check. Bilingual candidates in English and Spanish are preferred. This position offers comprehensive training to ensure representatives deliver high-quality service.