Remote Bilingual CSR (English/Spanish) for Government

Systems Integration, Inc. (SII); Del Rio (TX); Remote; USD 20,664 - 28,929; Part time

Job summary

A remote service organization is looking for Customer Service Representatives to support FEMA by assisting callers with emergency inquiries. Candidates must be bilingual (English & Spanish), have at least six months of customer service experience, and be U.S. citizens residing near Houston for equipment pick-up. There will be comprehensive paid training, and a federal background check is required. Salary is between $15.00 - $21.00 per hour.

Qualifications

• Must have at least six months of customer service experience.
• Ability to speak and read English clearly and professionally.
• Must be a U.S. citizen and have lived in the U.S. for 3 out of the past 5 years.

Responsibilities

• Taking in-bound calls and providing basic information.
• Performing outbound calls to verify authenticity of documents.
• Completing data entry related to phone inquiries.

Skills

Bilingual (English & Spanish)

Empathy

Clear communication

Education

High School Diploma or GED equivalent

Tools

Computer

Telephone

Web browser

Job description

A remote service organization is looking for Customer Service Representatives to support FEMA by assisting callers with emergency inquiries. Candidates must be bilingual (English & Spanish), have at least six months of customer service experience, and be U.S. citizens residing near Houston for equipment pick-up. There will be comprehensive paid training, and a federal background check is required. Salary is between $15.00 - $21.00 per hour.