Remote Bilingual Collections Specialist (English/Spanish)

HCOA Fitness; Miami (FL); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Commissions

Health insurance

Paid time off

Vision insurance

Bonus based on performance

Dental insurance

Job summary

HCOA Fitness in Miami is seeking a Collections Specialist to support past-due accounts within a fast-paced, goal-driven team. You will help establish repayment plans and handle customer inquiries while coordinating with the billing system.

This remote-friendly role requires bilingual English/Spanish, strong communication, and at least 2 years in collections or a call center. Hybrid work may be available with occasional in-office days in Miami.

Qualifications

• 2 years minimum of collections or call center experience
• High School Diploma or GED
• Bilingual fluency in English/Spanish is required

Responsibilities

• Arrange for debt repayment or establish repayment schedules based on customers' financial situations
• Provide customer service regarding collection issues, process refunds, and review account adjustments
• Confer with customers by telephone to determine reasons for overdue payments and to review terms
• Locate and monitor overdue accounts using the ABC Financial system
• Record information about financial status of customers and status of collection efforts
• Perform clerical duties such as answering correspondence, writing reports, and updating payment information
• Monitor and maintain assigned accounts including calls, adjustments, and reconciliations
• Communicate with supervisor regarding customer accounts in a timely manner

Skills

Remote work capability

Problem-solving

Communication skills

Team and independent work

Deadline oriented

Multitasking

Education

High School Diploma or GED

Bilingual English/Spanish

Tools

ABC Financial system

Job description

HCOA Fitness in Miami is seeking a Collections Specialist to support past-due accounts within a fast-paced, goal-driven team. You will help establish repayment plans and handle customer inquiries while coordinating with the billing system.

This remote-friendly role requires bilingual English/Spanish, strong communication, and at least 2 years in collections or a call center. Hybrid work may be available with occasional in-office days in Miami.