Remote Bilingual Collections Specialist - English/Spanish

Mindr; United States; A distancia; USD 22.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent work-from-home

All equipment provided

Uncapped earning potential

Top Workplace awards

Descripción de la vacante

Mindr in the United States is seeking a Bilingual Collections Associate for remote work. You will handle retention and collections tasks, answer inquiries, and help customers stay compliant while achieving KPIs. Shift: Monday-Friday, 10:00am-7:00pm CST, with work-from-home arrangement.

Requires fluency in English and Spanish, 2+ years in CS/Collections or sales, and an Associate degree or equivalent. Mindr offers uncapped earning potential, equipment provided, and recognition as a Top Workplace.

Formación

• Fluency in both English and Spanish with excellent verbal and written communication skills
• 2+ years' experience in a Customer Service, Collections or Sales role strongly preferred
• Associate degree or equivalent work experience

Responsabilidades

• Answer inbound calls and text messages assisting customers to remain in compliance
• Contact customers via outbound calls, text messages and/or email to assist with retention and collection efforts
• Follow up on all promise to pays, payment plans and settlements in a timely manner
• Plan, organize and prioritize daily work to meet deadlines
• Adhere to department guidelines and goals to ensure KPIs are met
• Special Projects and all other duties as directed by management

Conocimientos

Bilingual English/Spanish

Customer service experience

Educación

Associate degree or equivalent

Descripción del empleo

Mindr in the United States is seeking a Bilingual Collections Associate for remote work. You will handle retention and collections tasks, answer inquiries, and help customers stay compliant while achieving KPIs. Shift: Monday-Friday, 10:00am-7:00pm CST, with work-from-home arrangement.

Requires fluency in English and Spanish, 2+ years in CS/Collections or sales, and an Associate degree or equivalent. Mindr offers uncapped earning potential, equipment provided, and recognition as a Top Workplace.