Remote Collections Specialist - Bilingual (Spanish/English)

Purpose Financial; Oregon; Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Job summary

Purpose Financial seeks a collections specialist to contact and negotiate with customers to recover overdue loans and payments. The role acts as the liaison between creditors and customers while applying company-approved guidelines.

Candidates should have at least one year in a call center or customer service role, with three years of collections experience preferred, and be fluent in English and Spanish. The position is on-site in Greenville, with a business casual environment.

Qualifications

• Minimum of one year call center or customer service related experience.
• Three years of collections experience at a high-volume call center.
• Bi-lingual in Spanish is required.
• Excellent written and verbal communications skills in English and Spanish.

Responsibilities

• Contact and negotiate with customers to collect payment on overdue, defaulted or write-off loans or other payments.
• Liaise between creditors and customers to manage overdue accounts.
• Advise customers on payment options and negotiate plans within guidelines.
• Handle inbound and outbound calls to recover debts and meet targets.

Skills

Spanish language

Communication skills

Negotiation

Customer service

Education

High School Diploma or GED

Job description

Purpose Financial seeks a collections specialist to contact and negotiate with customers to recover overdue loans and payments. The role acts as the liaison between creditors and customers while applying company-approved guidelines.

Candidates should have at least one year in a call center or customer service role, with three years of collections experience preferred, and be fluent in English and Spanish. The position is on-site in Greenville, with a business casual environment.