Bilingual Customer Care Specialist – Billing & Onboarding

HCOA Fitness; Miami (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Sign On Bonus

Job summary

HCOA Fitness in Miami seeks a Client Services Representative to deliver exceptional customer service and administrative support for members. You will handle phone-based issues, assist field staff with contracts, and provide feedback to the corporate team on the customer experience.

The role includes processing cancellations, refunds with finance, reinstatements via a collections agency, soft collections under 60 days, and handling billing changes.

Qualifications

• High school education required.
• Must be bilingual Spanish and English.
• 1-2 years customer service preferred.
• High volume phone experience preferred.

Responsibilities

• Process cancellations submitted through the customer service email and PO BOX.
• Work with ABC financial to process refunds including early terminations, cancellation requests, and billing errors.
• Process all reinstatements submitted by the collections agency.
• Conduct soft collections for members past due less than 60 days.
• Handle customer service issues such as change of address, new membership cards, EFT changes, and billing issues.
• Conduct welcome calls for all new members after their second day and after a 30 day follow-up.
• Run ad hoc reports for various departments.

Skills

Customer service

Attention to detail

Problem solving

Teamwork

Phone handling

Professionalism

Education

High school diploma

Bilingual: Spanish & English

Job description

HCOA Fitness in Miami seeks a Client Services Representative to deliver exceptional customer service and administrative support for members. You will handle phone-based issues, assist field staff with contracts, and provide feedback to the corporate team on the customer experience.

The role includes processing cancellations, refunds with finance, reinstatements via a collections agency, soft collections under 60 days, and handling billing changes.