Remote Bilingual Collections Specialist

Foundation Finance; United States; Remote; USD 28,929 - 31,684; Full time

Job summary

Foundation Finance is hiring a Collections Specialist (Account Servicing Specialist I - Bilingual) to manage past due accounts and assist customers in resolving their issues. This role offers a competitive hourly pay between USD 21.00 and USD 23.00, and emphasizes strong communication and negotiation skills.

The ideal candidate will work remotely and handle outbound calls while ensuring compliance with company policies. Flexibility for evening and weekend shifts is required. Join us in providing excellent customer service and effective account resolution!

Qualifications

• Diploma or related field OR relevant applicable experience.
• Professional phone presence with excellent communication skills.
• Ability to handle stressful conversations with diplomacy.

Responsibilities

• Perform outbound calls on past due customer accounts.
• Research delinquent accounts to determine resolution actions.
• Provide relief options to customers in accordance with policies.

Skills

Professional phone presence

Excellent verbal and written communication skills

Strong persuasion and negotiation skills

Strong attention to detail

Strong typing skills

Education

Diploma or related field

Job description

Foundation Finance is hiring a Collections Specialist (Account Servicing Specialist I - Bilingual) to manage past due accounts and assist customers in resolving their issues. This role offers a competitive hourly pay between USD 21.00 and USD 23.00, and emphasizes strong communication and negotiation skills.

The ideal candidate will work remotely and handle outbound calls while ensuring compliance with company policies. Flexibility for evening and weekend shifts is required. Join us in providing excellent customer service and effective account resolution!