Collections Specialist (Account Servicing Specialist I - Bilingual)

Foundation Finance; United States; Remote; USD 28,929 - 31,684; Full time

Job summary

Foundation Finance is hiring a Collections Specialist (Account Servicing Specialist I - Bilingual) to manage past due accounts and assist customers in resolving their issues. This role offers a competitive hourly pay between USD 21.00 and USD 23.00, and emphasizes strong communication and negotiation skills.

The ideal candidate will work remotely and handle outbound calls while ensuring compliance with company policies. Flexibility for evening and weekend shifts is required. Join us in providing excellent customer service and effective account resolution!

Qualifications

• Diploma or related field OR relevant applicable experience.
• Professional phone presence with excellent communication skills.
• Ability to handle stressful conversations with diplomacy.

Responsibilities

• Perform outbound calls on past due customer accounts.
• Research delinquent accounts to determine resolution actions.
• Provide relief options to customers in accordance with policies.

Skills

Professional phone presence

Excellent verbal and written communication skills

Strong persuasion and negotiation skills

Strong attention to detail

Strong typing skills

Education

Diploma or related field

Job description

Collections Specialist (Account Servicing Specialist I - Bilingual)

Remote Full-time USD 21.00/hr – 23.00/hr

Job Description

Account Servicing Specialist I Bilingual Description & Duties:

Account Servicing Specialist I is primarily responsible for the assessment of past due accounts and contacting customers to attempt resolution according to company policy. This level allows the handing of more complex account questions directed from the customer service team and other representatives.

Pay Range

USD 21.00 - USD 23.00 /Hr.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Performs outbound calls on past due customer accounts in efforts to resolve delinquency.
• Recognizes delinquent, or potentially delinquent, accounts and assumes responsibility for attempting account resolutions.
• Research delinquent accounts to determine best course of resolution actions.
• Processes over the phone payments, including credit card transactions.
• Provides relief options to customers encountering hardships in accordance with company policies and practices.
• Utilize company resources to achieve one-call resolutions.
• Proficiently relay information to customers relating to interest, statements, and other account questions.
• Assists with overflow calls including (but not limited to) disputes, recovery, first pay, and bankruptcy calls.
• Assists with in-office and administrative tasks as needed.
• Other duties as assigned by management.

Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively.

Minimum Qualifications:

• Diploma or related field OR relevant applicable experience.
• Professional phone presence and excellent verbal and written communication skills.
• Strong persuasion and negotiation skills.
• Able to handle stressful conversations with tact and diplomacy to yield the desired results.
• Strong typing skills.
• Strong attention to detail.
• Two evening shifts per week, 12pm-9pm CST and 10am-7pm CST and one Saturday shift every 5 weeks.