Remote Collections Specialist — English-Speaking, Flexible Hours

Bonterra; EE. UU.; A distancia; USD 203.000 - 248.000; Jornada completa

Descripción de la vacante

Bonterra is seeking a detail-oriented Collections Specialist to join our remote team. You will manage delinquent accounts, negotiate payment plans, and document interactions with US-based clients, using English in daily communications.

This role requires bilingual fluency (English/Spanish) and the ability to align work hours with US Central or Eastern time zones. You will collaborate with internal teams, generate collections reports, and uphold strong customer relationships while meeting

Formación

• Proven experience as a Collections Specialist or in a similar role.
• Bilingual English/Spanish required; strong written and spoken English fluency essential for customer-facing communications with US-based clients.
• Strong negotiation and communication skills.
• Excellent organizational and time management abilities; must be able to maintain a schedule aligned to US Central or Eastern business hours.
• Ability to work independently and collaboratively within a remote team environment.
• Proficient in using collection software; experience with Salesforce, HighRadius and WorkDay Financials a plus.
• Reliable high-speed internet connection required.
• Core working hours align with US Central or Eastern time zones — overlap of at least 6 hours with US business hours is required.

Responsabilidades

• Engage US-based customers professionally and courteously to discuss overdue balances and facilitate timely payment resolution.
• Investigate and resolve customer contract, billing, and payment inquiries.
• Execute collections strategies in alignment with company policies and broader financial objectives.
• Partner with internal teams to resolve account issues and implement preventative measures for future discrepancies.
• Accurately document customer commitments, payment arrangements, and account activity for ongoing tracking.
• Proactively communicate account-level risks and insights to management to support informed decision-making.
• Generate and analyze collections reports to evaluate performance trends and progress against established targets.
• Work collaboratively with team members to meet individual and departmental performance targets.
• Demonstrate confidence and professionalism in outbound and inbound customer calls with US-based clients, conducted in English.
• Effectively multitask and utilize time-blocking strategies to manage competing priorities efficiently, with scheduling aligned to US time zones.

Conocimientos

Bilingual English/Spanish

Negotiation skills

Communication skills

Time management

Independent/remote work

Documentation accuracy

Herramientas

Salesforce

HighRadius

WorkDay Financials

Descripción del empleo

Bonterra is seeking a detail-oriented Collections Specialist to join our remote team. You will manage delinquent accounts, negotiate payment plans, and document interactions with US-based clients, using English in daily communications.

This role requires bilingual fluency (English/Spanish) and the ability to align work hours with US Central or Eastern time zones. You will collaborate with internal teams, generate collections reports, and uphold strong customer relationships while meeting