Remote Bilingual Client Care & Appointment Specialist

HearUSA; Tampa (FL); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

Paid Holidays & PTO Policy

401k Matching Program

Tuition Reimbursement

Employee, Family & Friends Hearing Aid

Discount Program

Diversity, Equity & Inclusion Initiati

Job summary

HearUSA is a national remote call center servicing hearing care clients across the United States. The role handles inbound appointment inquiries, guides product options, and schedules follow-up consultations with a friendly, solution-driven approach.

Candidates should have a high school diploma, customer service experience, strong de-escalation skills, clear communication, and a willingness to learn new software and processes. Bilingual abilities help assist Spanish-speaking clients.

Qualifications

• High school diploma or equivalent.
• Customer service experience required.
• Strong de-escalation skills required.
• Ability to communicate clearly, concisely and accurately.
• Willingness to learn new computer programs and processes.

Responsibilities

• Answer inbound calls from clients or prospects about appointments and products.
• Perform outbound calls to leads and existing clients per established protocols.
• Utilize sales ability to convert calls to qualified appointments.
• Maintain a positive and friendly demeanor while delivering efficient service.
• Use CRM information to recognize opportunities for Hearing Aid Evaluation and/or product discussions.
• Schedule revenue-generating appointments and overcome objections.
• Coordinate with bilingual capabilities to assist diverse clients.

Skills

Customer service experience

De-escalation skills

Clear communication

Willingness to learn

CRM knowledge

Education

High school diploma or equivalent

Tools

CRM software

Job description

HearUSA is a national remote call center servicing hearing care clients across the United States. The role handles inbound appointment inquiries, guides product options, and schedules follow-up consultations with a friendly, solution-driven approach.

Candidates should have a high school diploma, customer service experience, strong de-escalation skills, clear communication, and a willingness to learn new software and processes. Bilingual abilities help assist Spanish-speaking clients.