Remote Client Care & Appointment Specialist

WS Audiology USA; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive Benefits

Paid Holidays & PTO

401k Matching

Tuition Reimbursement

Hearing Aid Discount

DEI Initiatives

Job summary

HearUSA, part of WS Audiology, is seeking a remote Customer Care Associate to handle inbound/outbound calls, schedule appointments, and provide product information. You will use CRM tools, maintain confidentiality, and support bilingual communication when needed.

The role requires a high school diploma and customer service experience, with a positive, proactive attitude and the ability to work independently within scripts and performance standards.

Qualifications

• High school diploma or equivalent required.
• Customer service experience required.
• Strong communication and de-escalation skills required.

Responsibilities

• Answer inbound calls from clients/prospects regarding products/services and appointment inquiries.
• Make outbound calls to leads and clients to schedule appointments per outbound protocols.
• Use CRM to identify opportunities for Hearing Aid Evaluation or product discussions.
• Maintain a positive, courteous demeanor and provide efficient service.
• Schedule revenue-generating appointments and overcome objections where applicable.
• Provide overview of HearUSA insurance plans as needed and applicable.
• Handle client SMS, email, website chat, and other Client Care tasks as assigned.
• Participate in team meetings and training, and adhere to schedules and policies.

Skills

Customer service

De-escalation

Clear communication

Learn new software

Education

High School Diploma

Job description

HearUSA, part of WS Audiology, is seeking a remote Customer Care Associate to handle inbound/outbound calls, schedule appointments, and provide product information. You will use CRM tools, maintain confidentiality, and support bilingual communication when needed.

The role requires a high school diploma and customer service experience, with a positive, proactive attitude and the ability to work independently within scripts and performance standards.