Remote Bilingual Client Care Specialist — Spanish

HearUSA; Tampa (FL); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

401k Matching Program

Tuition Reimbursement

Hearing Aid Discount

Job summary

HearUSA is hiring a remote Call Center Specialist to handle inbound and outbound calls about products and services. You will convert inquiries into qualified appointments, use CRM tools, and maintain a professional, empathetic attitude on every interaction.

The role emphasizes bilingual support, with opportunities to assist Spanish-speaking clients and schedule appointments while adhering to company protocols and HIPAA guidelines.

Qualifications

• High school diploma or equivalent required.
• Customer service experience required.
• Strong de-escalation and communication skills.
• Ability to work quickly, efficiently and independently.

Responsibilities

• Answer inbound calls with appointment inquiries.
• Outbound calls to leads and clients to schedule appointments.
• Promote Hearing Aid Evaluation and product discussions.
• Maintain courteous, positive demeanor on all calls.
• Use CRM to document interactions and follow up.

Skills

Customer service

De-escalation

Clear communication

Independent work

Education

High school diploma or equivalent

Tools

CRM software

Phone system

Job description

HearUSA is hiring a remote Call Center Specialist to handle inbound and outbound calls about products and services. You will convert inquiries into qualified appointments, use CRM tools, and maintain a professional, empathetic attitude on every interaction.

The role emphasizes bilingual support, with opportunities to assist Spanish-speaking clients and schedule appointments while adhering to company protocols and HIPAA guidelines.