Client Experience Specialist — Hearing Care Front Office

HearUSA; Redmond (OR); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Monthly bonus opportunities

Health & Wellness programs

401k with match

Paid holidays, PTO

Professional development

Job summary

HearUSA is seeking a Client Experience Specialist to ensure clients’ needs are met in a timely manner and to maintain an organized appointment schedule. You will prioritize welcome calls and provide friendly customer service, supporting walk-in and scheduled appointments and basic hearing aid care.

You will also handle stock orders, daily reconciliations, and keep accurate records while upholding a clean, welcoming environment for patients and staff.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service and office administration.
• Excellent oral and written communication skills.
• Proficiency with scheduling software and MS Office.
• Strong multi-tasking, organization, and time-management skills.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service.
• Manage clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients.
• Enter stock and custom orders, perform weekly inventory audit to ensure accuracy.
• Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements.
• Maintains a clean, inviting, and friendly environment.
• Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions.
• Assist with basic hearing aid trouble shooting via telephone or in-person and clean and checks.
• Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care

Skills

Customer Service

Office Administration

Communication Skills

Scheduling Software

MS Office

Multi-tasking

Time Management

Education

High School Diploma or equivalent

Tools

Scheduling Software

MS Office

Job description

HearUSA is seeking a Client Experience Specialist to ensure clients’ needs are met in a timely manner and to maintain an organized appointment schedule. You will prioritize welcome calls and provide friendly customer service, supporting walk-in and scheduled appointments and basic hearing aid care.

You will also handle stock orders, daily reconciliations, and keep accurate records while upholding a clean, welcoming environment for patients and staff.