Bilingual Front Desk & Patient Care Coordinator

WS Audiology USA; Florida; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Monthly bonus opportunities

401k with match

Health & Wellness programs

Paid holidays & PTO

Job summary

WS Audiology USA’s HearUSA unit is seeking a Client Experience Specialist to ensure client needs are met and to maintain a well-organized appointment schedule across our hearing care centers.

You will provide friendly customer service, manage clinic schedules for walk-ins and appointments, enter orders, perform weekly inventory audits, and keep accurate records of cash and deposits while upholding a welcoming environment.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service and office administration.
• Excellent oral and written communication; professional rapport.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service.
• Manage clinic schedule for walk-in/curbside and scheduled appointments.
• Enter stock and custom orders; perform weekly inventory audit.
• Maintain detailed records of cash and bank deposits; end-of-day reports and settlements.
• Maintain a clean, inviting, and friendly environment.
• Maintain basic knowledge of hearing aid technology; perform cleaning/repair basics.
• Assist with basic hearing aid troubleshooting via phone or in person; perform cleanings and checks.
• Keep knowledge of HearUSA products, promotions and pricing; support HearAssist and remote care.

Skills

Customer service

Office administration

Communication skills

Multi-tasking

Time management

Education

High School Diploma or equivalent

Tools

Scheduling software

MS Office

Job description

WS Audiology USA’s HearUSA unit is seeking a Client Experience Specialist to ensure client needs are met and to maintain a well-organized appointment schedule across our hearing care centers.

You will provide friendly customer service, manage clinic schedules for walk-ins and appointments, enter orders, perform weekly inventory audits, and keep accurate records of cash and deposits while upholding a welcoming environment.