Remote Bilingual Care Coordinator for Aging Wellness

SCAN; Long Beach (CA); A distancia; USD 30.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Base salary $21.78–$25.00 per hour

Remote position

Annual bonus program

Wellness program

PTO and holidays

401(k) with employer match

Tuition reimbursement

Descripción de la vacante

SCAN is seeking a compassionate care navigator to support older adults in a fully remote role. Responsibilities include assessing and coordinating care, processing referrals, and guiding members through benefits and services with a focus on accessibility and quality outcomes.

The role requires at least 1 year in healthcare or customer service, strong communication skills, and bilingual ability in English and Spanish or other languages. Remote work aligns with Pacific Time hours.

Formación

• High School Diploma required; some college preferred.
• Bilingual English and Spanish or Vietnamese, Cantonese or Mandarin; test administered.
• 1+ years in healthcare or customer service.
• Basic technical skills for the role.
• Strong problem-solving and communication skills.
• Ability to use motivational interviewing to understand member needs.
• Open to continuous coaching and feedback.
• Excellent written and verbal communication, and confidentiality.
• Familiarity with CMS and DHCS regulations; knowledge of medical terminology.
• Knowledge of local senior resources.

Responsabilidades

• Contribute to the care and well-being of SCAN members; assess, plan, coordinate, and monitor holistic needs.
• Act as a triage point for benefits/programs and troubleshoot access issues.
• Use motivational interviewing to understand member goals and concerns.
• Coordinate care using member benefits and community resources; resolve access issues.
• Document assessments, care plans, and notes in multiple systems within timeframes.
• Demonstrate professionalism and empathy in all interactions with members and providers.
• Collaborate with county offices and government agencies as needed.
• Adhere to quality, compliance, and regulatory standards.
• Support AI initiatives and SCAN’s vision and goals.

Conocimientos

Bilingual (English/Spanish or other)

Healthcare experience

Problem solving

Communication

Motivational interviewing

Adaptability to feedback

Interpersonal skills

Organizational skills

Critical thinking

Team collaboration

Confidentiality

CMS/DHCS regulations

Medical terminology

Community resources

Educación

High School Diploma

Some college preferred

Descripción del empleo

SCAN is seeking a compassionate care navigator to support older adults in a fully remote role. Responsibilities include assessing and coordinating care, processing referrals, and guiding members through benefits and services with a focus on accessibility and quality outcomes.

The role requires at least 1 year in healthcare or customer service, strong communication skills, and bilingual ability in English and Spanish or other languages. Remote work aligns with Pacific Time hours.