Remote Bilingual Care Coordinator

SCAN Health Plan; Long Beach (CA); Remote; USD 30,000 - 34,000; Full time

Benefits offered by this job

Remote position

Annual bonus program

Wellness program

Paid time off (PTO)

11 paid holidays + floating + birthday

Job summary

SCAN Health Plan is seeking a Remote Bilingual Care Coordinator to support SNP members in coordinating holistic care. The role emphasizes assessments, referrals, and navigation of benefits and community resources to empower aging in place.

The candidate will communicate effectively, use motivational interviewing, and document care plans with accuracy across systems, while upholding CMS and DHCS standards in a supportive, patient-centered environment.

Qualifications

• Bilingual English and Spanish or Vietnamese, Cantonese or Mandarin required; a test will assess skills.
• 1+ year of healthcare or customer service experience.
• Basic technical skills for the functional area.
• Strong communication and interpersonal skills.

Responsibilities

• Assess and coordinate care to support SCAN members in aging in place.
• Triage and refer to benefits/programs; troubleshoot access issues for dually enrolled members.
• Document assessments, care plans, and notes in multiple systems within required timeframes.
• Collaborate with county offices and governmental agencies as needed.
• Maintain professionalism, empathy, and confidentiality in all interactions.

Skills

Bilingual English/Spanish

Motivational interviewing

Communication

Problem solving

Interpersonal skills

Confidentiality

Education

High School Diploma

Some college preferred

Job description

SCAN Health Plan is seeking a Remote Bilingual Care Coordinator to support SNP members in coordinating holistic care. The role emphasizes assessments, referrals, and navigation of benefits and community resources to empower aging in place.

The candidate will communicate effectively, use motivational interviewing, and document care plans with accuracy across systems, while upholding CMS and DHCS standards in a supportive, patient-centered environment.