Bilingual SNP Care Coordinator - Remote

SCAN; Long Beach (CA); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Base salary $21.78–$25.00/hour

Remote position

Annual bonus program

PTO and holidays

401(k) with employer match

Job summary

SCAN is a nonprofit health organization focused on helping older adults stay healthy and independent. This remote role supports care coordination, assessments, referrals, and navigation of benefits for SCAN members across several western states.

You will collaborate with providers, triage issues, and document care plans while upholding CMS and DHCS standards. The position offers a base hourly wage of $21.78–$25.00, annual bonuses, robust PTO, wellness programs, and a strong retirement plan.

Qualifications

• High School Diploma required. Some college preferred.
• Bilingual - Must be bilingual English and Spanish or Vietnamese, or Cantonese or Mandarin. A test will be administered to assess skills.
• 1 or more years of experience working in healthcare/customer service.
• Technical expertise - Basic technical skills for functional area
• Problem Solving - Basic problem-solving skill
• Communication - Good communication and interpersonal skills
• Use motivational interviewing techniques to understand and accurately address member concerns.
• Ability to work in an environment where continuous coaching and feedback is the standard practice.
• Basic interpersonal skills, including excellent written and verbal communication skills.
• Basic organizational skills.
• Basic critical thinking skills.
• Ability to collaborate effectively within a multidisciplinary team.
• Ability to appropriately maintain confidentiality.
• General understanding of CMS and DHCS regulations.
• General knowledge of medical terminology and abbreviations.
• General knowledge of local community resources for seniors.

Responsibilities

• Contribute to the care and well-being of SCAN members, empowering them to age in place by collaboratively assessing, planning, coordinating, and monitoring their holistic needs.
• Focus on addressing members’ care coordination needs, processing referrals and services, and supporting navigation of the healthcare system.
• Perform assessments and screenings to determine and provide appropriate interventions and referrals.
• Act as a triage and starting point of contact with members, providers, and medical groups for administration of various benefits/programs and to troubleshoot access issues for dually enrolled Medicare/Medi‑Cal SCAN beneficiaries and other SCAN members as needed.
• Use motivational interviewing techniques to understand and accurately address member goals and concerns.
• Provide coordination of care utilizing member benefits and community resources, addressing and resolving access to care issues to support better health outcomes and a positive member experience.
• Complete timely and accurate documentation, such as assessments, care plans, service plans, and/or care notes, in multiple computer systems and ensure corresponding documentation is submitted within established timeframes and following department desktop procedures and/or training materials.
• Demonstrate critical thinking skills to resolve issues with members, providers, and vendors.
• Coordinate care and/or services through collaboration with county offices and governmental agencies as needed.
• Exhibit professionalism and empathy in all interactions with member and provider partners.
• Utilize department desktop procedures, workflows, job aids and training material.
• Adhere to all quality, compliance, and regulatory standards.
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Skills

Communication

Customer service

Problem solving

Confidentiality

Multidisciplinary collaboration

Bilingual (English/Spanish)

Education

High School Diploma

Some college

Tools

CMS knowledge

EMR systems

Job description

SCAN is a nonprofit health organization focused on helping older adults stay healthy and independent. This remote role supports care coordination, assessments, referrals, and navigation of benefits for SCAN members across several western states.

You will collaborate with providers, triage issues, and document care plans while upholding CMS and DHCS standards. The position offers a base hourly wage of $21.78–$25.00, annual bonuses, robust PTO, wellness programs, and a strong retirement plan.