Bilingual SNP Care Coordinator - Remote Navigator

SHPCA SCAN Health Plan; California; Hybrid; USD 30,004 - 34,440; Full time

Benefits offered by this job

Remote position

Annual bonus program

Wellness Program

PTO

Job summary

SCAN Health Plan is seeking a remote-care coordination specialist to support members in aging in place. You will assess, plan, coordinate, and monitor holistic needs, focusing on referrals, services, and accessing benefits.

You will triage with providers and manage documentation across systems, ensuring timely records and compliance. The role emphasizes motivational interviewing, collaboration with multidisciplinary teams, and maintaining confidentiality while delivering compassionate,

Qualifications

• High School Diploma required.
• Bilingual English and Spanish or Vietnamese, or Cantonese or Mandarin; a test will be administered.
• 1+ year of experience in healthcare/customer service.
• Basic technical skills for the functional area.
• Problem solving and good interpersonal skills.
• Excellent written and verbal communication.

Responsibilities

• Assess and address member needs using holistic care planning.
• Coordinate referrals, services, and benefits access.
• Document assessments, care plans, and notes in multiple systems.
• Collaborate with providers, vendors, and county offices as needed.
• Maintain professionalism and confidentiality in all interactions.

Skills

Bilingual English/Spanish

Healthcare experience

Motivational interviewing

Communication skills

Education

High School Diploma

Job description

SCAN Health Plan is seeking a remote-care coordination specialist to support members in aging in place. You will assess, plan, coordinate, and monitor holistic needs, focusing on referrals, services, and accessing benefits.

You will triage with providers and manage documentation across systems, ensuring timely records and compliance. The role emphasizes motivational interviewing, collaboration with multidisciplinary teams, and maintaining confidentiality while delivering compassionate,