Remote Bilingual Call Center Specialist

Ascensus; Tampa (FL); On-site; USD 21,593 - 30,754; Full time

Job summary

Ascensus is hiring a Call Center Representative for a fully remote position based in Florida. The role requires providing customer service for account-based employee benefit plans while ensuring compliance with regulations. Bilingual proficiency in English and Spanish is essential, alongside a high school diploma or GED.

Ideal candidates will possess at least a year of customer service experience and be proficient in Microsoft Office applications. Successful applicants will further engage in a video interview assessment as part of the hiring process.

Qualifications

• Must be bilingual in English and Spanish.
• 1+ years of customer service experience preferred.
• Must possess computer proficiency.

Responsibilities

• Provide customer service and account management for employee benefit plans.
• Handle inquiries and requests from account owners and participants.
• Process transactions and maintain compliance with regulations.

Skills

Bilingual in English and Spanish

Customer service experience

Proficiency in Microsoft Office

Detail-oriented

Education

High school diploma or GED

Tools

Microsoft Office

Claims processing systems

Job description

Ascensus is hiring a Call Center Representative for a fully remote position based in Florida. The role requires providing customer service for account-based employee benefit plans while ensuring compliance with regulations. Bilingual proficiency in English and Spanish is essential, alongside a high school diploma or GED.

Ideal candidates will possess at least a year of customer service experience and be proficient in Microsoft Office applications. Successful applicants will further engage in a video interview assessment as part of the hiring process.