Remote Bilingual Call Center Rep (Spanish/English)

MCI; Orlando (FL); Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Paid Training

Casual Dress Code

Job summary

MCI is hiring Bilingual Call Center Representatives for remote work in Orlando, Florida. The ideal candidate will support diverse client projects and must be fluent in both English and Spanish. Responsibilities include handling calls, maintaining records, and providing solutions to customers.

This role requires a strong customer service focus, excellent communication skills, and the ability to multitask effectively. Full-time employees enjoy health benefits, paid time off, and opportunities for career growth.

Qualifications

• Candidates must be fluent in English and Spanish (spoken and written).
• Strong typing skills (20+ WPM) and data entry experience required.
• Ability to work scheduled shifts, including weekends and holidays.

Responsibilities

• Handle inbound and outbound calls with professionalism and empathy.
• Listen actively to understand customer needs and provide accurate solutions.
• Use internal systems to manage accounts, process claims, and update records.

Skills

Fluency in English and Spanish

Strong customer service skills

Excellent communication

Strong typing skills

Ability to multitask

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

MCI is hiring Bilingual Call Center Representatives for remote work in Orlando, Florida. The ideal candidate will support diverse client projects and must be fluent in both English and Spanish. Responsibilities include handling calls, maintaining records, and providing solutions to customers.

This role requires a strong customer service focus, excellent communication skills, and the ability to multitask effectively. Full-time employees enjoy health benefits, paid time off, and opportunities for career growth.