Remote Banking Support Specialist

Unifin Inc; United States; Remote; USD 35,000 - 52,000; Full time

Job summary

Unifin Inc is a BPO company offering a start-up style environment with a diverse and pioneer team. The role focuses on handling inbound banking inquiries and complaints from a home-based setting, requiring empathy and strong problem-solving skills.

Applicants should have at least 1 year of BPO experience and be able to adapt to a shifting schedule while managing escalations effectively. A reliable home office setup is essential to operate in this remote capacity.

Qualifications

• At least 1 year of BPO experience.
• Excellent communication and probing/problem-solving skills.
• Flexible in shifting schedule and capable of handling escalations and disputes.

Responsibilities

• Handle inbound calls from banking customers' inquiries and complaints.
• Maintain a positive, empathetic, and professional attitude at all times.
• Resolve service problems and ensure customer queries are answered to their satisfaction.

Skills

BPO experience

Communication skills

Problem solving

Escalation handling

Job description

Unifin Inc is a BPO company offering a start-up style environment with a diverse and pioneer team. The role focuses on handling inbound banking inquiries and complaints from a home-based setting, requiring empathy and strong problem-solving skills.

Applicants should have at least 1 year of BPO experience and be able to adapt to a shifting schedule while managing escalations effectively. A reliable home office setup is essential to operate in this remote capacity.