Remote Bilingual Banking Customer Care Specialist (FR/EN)

Equitable Bank; United States; Teletrabalho; USD 42 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Educational reimbursement

Health coverage

Life insurance

Annual bonus

RRSP match

Employee stock plan

Parental top-up

Resumo da oferta

Equitable Bank is seeking a customer service professional to handle inbound calls and chats from prospective and existing clients. You will own the digital onboarding experience, guiding customers through account setup and resolving issues with empathy and accuracy.

In this fast-paced role, you will identify opportunities for continuous improvement and participate in ongoing training. The position offers 100% remote work, with comprehensive benefits and an annual bonus program.

Qualificações

• 1-3 years of customer service experience in banking, financial services, or contact centres.
• Bilingualism in French and English required, with excellent verbal and written communication skills.
• Strong ability to adapt to change and work independently in a fast-paced environment.

Responsabilidades

• Provide exceptional customer service via inbound calls and chats from prospective and existing customers.
• Own the digital onboarding experience and assist customers with account setup and issue resolution.
• Identify opportunities for continuous improvement and participate in ongoing training.

Conhecimentos

French-English bilingual

Customer service

Adaptable

Descrição da oferta de emprego

Equitable Bank is seeking a customer service professional to handle inbound calls and chats from prospective and existing clients. You will own the digital onboarding experience, guiding customers through account setup and resolving issues with empathy and accuracy.

In this fast-paced role, you will identify opportunities for continuous improvement and participate in ongoing training. The position offers 100% remote work, with comprehensive benefits and an annual bonus program.