Remote Banking Customer Experience Specialist

U.S. Bank; Wilmington (DE); Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Remote work

Shift differential 10%

Language premium after assessment

Job summary

U.S. Bank is seeking a remote, home-based Customer Service Associate to respond to inquiries by phone or email, resolve issues, and guide customers regarding banking needs. Training will be provided, and a 10% language premium applies for Spanish after assessment.

Qualified candidates typically have a high school diploma and 9–18 months of customer service experience, plus the ability to navigate multiple computer systems. Shifts vary, with a 10% differential for later start times.

Qualifications

• High school diploma or equivalent required.
• 9+ months of contact center customer service training/experience and 18 months of related experience.
• Ability to navigate multiple computer systems and applications.

Responsibilities

• Provide high level customer service by phone or email, resolving inquiries and problems.
• Act as liaison between customers and U.S. Bank departments to resolve complex issues.
• Present options to meet customers' financial needs and handle shift-based responsibilities.

Skills

Customer service

Communication

Multitasking

Problem solving

Computer literacy

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

U.S. Bank is seeking a remote, home-based Customer Service Associate to respond to inquiries by phone or email, resolve issues, and guide customers regarding banking needs. Training will be provided, and a 10% language premium applies for Spanish after assessment.

Qualified candidates typically have a high school diploma and 9–18 months of customer service experience, plus the ability to navigate multiple computer systems. Shifts vary, with a 10% differential for later start times.