Remote Bilingual Contact Center Specialist (EN/JP)

U.S. Bank; United States; Remote; USD 27,552 - 30,996; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement plan

Paid vacation

Job summary

U.S. Bank is seeking dedicated individuals for a Contact Center role, providing high-level customer service remotely. The role involves assisting customers with inquiries, resolving issues, and maintaining knowledge of bank products and services.

Applicants should have at least a high school diploma and bilingual abilities in Japanese and English. The position requires strong problem-solving and communication skills, along with a flexible work schedule.

Qualifications

• Minimum of nine months of Contact Center customer service training/experience.
• Ability to navigate multiple computer systems.
• Experience interacting positively with unsatisfied customers.

Responsibilities

• Provide high-level customer service via phone or email.
• Research and resolve problems related to customer inquiries.
• Act as a liaison between customers and bank departments.

Skills

Bilingual proficiency in Japanese and English

Effective problem-solving skills

Proven time management skills

Good communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

U.S. Bank is seeking dedicated individuals for a Contact Center role, providing high-level customer service remotely. The role involves assisting customers with inquiries, resolving issues, and maintaining knowledge of bank products and services.

Applicants should have at least a high school diploma and bilingual abilities in Japanese and English. The position requires strong problem-solving and communication skills, along with a flexible work schedule.