Bilingual Customer Care Representative (Fully Remote)

Equitable Bank; United States; A distancia; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Educational reimbursement

Health coverage

Life insurance

Annual bonus

RRSP match

Employee stock plan

Parental top-up

Descripción de la vacante

Equitable Bank is seeking a customer service professional to handle inbound calls and chats from prospective and existing clients. You will own the digital onboarding experience, guiding customers through account setup and resolving issues with empathy and accuracy.

In this fast-paced role, you will identify opportunities for continuous improvement and participate in ongoing training. The position offers 100% remote work, with comprehensive benefits and an annual bonus program.

Formación

• 1-3 years of customer service experience in banking, financial services, or contact centres.
• Bilingualism in French and English required, with excellent verbal and written communication skills.
• Strong ability to adapt to change and work independently in a fast-paced environment.

Responsabilidades

• Provide exceptional customer service via inbound calls and chats from prospective and existing customers.
• Own the digital onboarding experience and assist customers with account setup and issue resolution.
• Identify opportunities for continuous improvement and participate in ongoing training.

Conocimientos

French-English bilingual

Customer service

Adaptable

Descripción del empleo

• Deliver exceptional customer service via inbound calls and chats to prospective and existing customers.
• Own the digital onboarding experience and support customers through account setup and issue resolution.
• Identify opportunities for continuous improvement and participate in ongoing training.

Qualifications:

• 1-3 years of customer service experience in banking, financial services, or contact centres.
• Bilingualism in French and English required, with excellent verbal and written communication skills.
• Strong ability to adapt to change and work independently in a fast-paced environment.

Training & Schedule:

• Complete 6 weeks of mandatory training (Monday to Friday, 9:00 a.m. to 5:30 p.m. EST, delivered in English).
• Post-training shifts range from 8:00 a.m. to 12:00 a.m. EST, including weekends and evenings.
• Schedules are provided in advance and set for 1-2 months.
• 100% remote work with $2,500 annual educational reimbursement.
• Full medical, dental, and vision coverage after 3 months, plus life and disability insurance.
• Annual bonus program, RRSP match, employee share purchase plan, and parental top-up.

Equitable Bank

Equitable Bank is a Canadian challenger bank that offers innovative banking solutions to Canadians. With over 800,000 customers and more than 50 years of history, the company fosters a curious and adaptive culture that challenges the status quo.