Remote Pharmacy Support & Patient Care Rep

IQVIA; United States; Remote; USD 20,000 - 29,000; Full time

Job summary

IQVIA is seeking a Pharmacy Support Call Center Representative for a 100% remote contract role. You will provide payment assistance solutions such as co-pay cards or vouchers and address card activations, program eligibility, and submission issues.

The role requires Pharmacy Technician experience, HIPAA certification, and call center experience. Bilingual English/Spanish is a plus; 40-hour weekly shifts are available, EST times, with potential for conversion to full-time.

Qualifications

• High School Diploma or equivalent is required.
• Pharmacy Technician experience is required.
• HIPAA certification is required.
• Call center experience (3+ years) preferred.
• Experience in medical claim processing is a plus.
• Bi-lingual (English/Spanish) is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user’s issue and provide first level support for problem resolution.
• Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am – 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST – 8:00pm EST) under moderate supervision

Skills

Pharmacy Technician experience

Call center experience

Bi-lingual English/Spanish

Education

High School Diploma or equivalent

HIPAA certified

Job description

IQVIA is seeking a Pharmacy Support Call Center Representative for a 100% remote contract role. You will provide payment assistance solutions such as co-pay cards or vouchers and address card activations, program eligibility, and submission issues.

The role requires Pharmacy Technician experience, HIPAA certification, and call center experience. Bilingual English/Spanish is a plus; 40-hour weekly shifts are available, EST times, with potential for conversion to full-time.