Remote Benefits Tech Support Pro (Contract)

Paragon Risk Advisers, LLC; Cleveland (OH); A distancia; USD 34.000 - 52.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Remote work

Predictable daytime schedule

Descripción de la vacante

Paragon Risk Advisers, LLC is seeking an experienced Employee Benefits Technical Support Specialist (Contract) to deliver benefits help, enrollment support, and data-informed engagement for multiple clients. This remote, 25–35 hour/week role requires daytime availability and ET/CT zone alignment.

You will resolve coverage questions, assist with enrollment issues, and use AI tools to improve service delivery and client education. Prior benefits administration and vendor interactions are essential.

Formación

• Five years or more of direct employee-benefits experience with hands-on administration and employee support.
• Experience with employer-sponsored medical, dental, vision, life, and disability benefits including eligibility and enrollment.
• Experience resolving issues with carriers/vendors.
• Experience extracting information in HRIS/benefits systems; comfortable with data.
• Proven ability to validate AI-generated content and translate complex benefits into clear communications.

Responsabilidades

• Provide benefits technical support, employee advocacy, and administration (~80% of time).
• Investigate carrier and enrollment issues, track to resolution, and maintain records.
• Coordinate eligibility updates and new hires, life events, and terminations.
• Prepare employee communications, benefit summaries, FAQs, and enrollment materials.
• Support benefits data accuracy, invoicing review, and reconciliations.
• Leverage AI tools to create engaging, accurate benefits communications.
• Maintain accessible benefits resources and client education assets.
• Meet predictable daytime schedule, aligning with Eastern Time.

Conocimientos

Benefits expertise

Problem solving

Data interpretation

AI usage in work

Strong written communication

Herramientas

Dayforce

Paylocity

Rippling

Employee Navigator

Excel

Ease/BenefitSolver

Descripción del empleo

Paragon Risk Advisers, LLC is seeking an experienced Employee Benefits Technical Support Specialist (Contract) to deliver benefits help, enrollment support, and data-informed engagement for multiple clients. This remote, 25–35 hour/week role requires daytime availability and ET/CT zone alignment.

You will resolve coverage questions, assist with enrollment issues, and use AI tools to improve service delivery and client education. Prior benefits administration and vendor interactions are essential.