Remote Benefits Concierge

Conduent; Helena (MT); Remote; USD 18,000 - 26,000; Full time

Job summary

Conduent is seeking a Benefits Support Specialist to assist participants with questions about their benefits and plan provisions in a fully remote role. You will handle inbound calls and occasional outbound calls, guiding participants through forms and processes with accuracy and professionalism.

The position emphasizes benefits administration experience, strong communication, and the ability to work independently in a remote environment, with comprehensive virtual training and scheduled hours

Qualifications

• Strong verbal and written communication skills.
• Excellent listening skills and attention to detail.
• Ability to explain information clearly and professionally.
• Basic computer skills and the ability to learn new systems and processes.
• Strong organizational and time-management skills.
• Ability to work independently in a remote environment and follow established procedures.
• Professional, patient, and solution-focused approach when assisting participants.
• Reliable attendance and punctuality.

Responsibilities

• Respond to participant inquiries and explain applicable benefits and plan provisions.
• Research questions, provide accurate information, and complete transactions with limited supervision.
• Explain forms and guide participants through the appropriate processes.
• Complete callbacks promptly and elevate issues when necessary.
• Maintain accurate documentation in the case management system.
• Meet established quality, accuracy, and timeliness standards while following client-specific procedures.
• Protect confidential participant information and comply with applicable company, client, privacy, and security requirements.

Skills

Communication skills

Listening skills

Clear explanations

Computer literacy

Organizational skills

Remote work ability

Professional demeanor

Attendance & punctuality

Job description

Conduent is seeking a Benefits Support Specialist to assist participants with questions about their benefits and plan provisions in a fully remote role. You will handle inbound calls and occasional outbound calls, guiding participants through forms and processes with accuracy and professionalism.

The position emphasizes benefits administration experience, strong communication, and the ability to work independently in a remote environment, with comprehensive virtual training and scheduled hours