Remote Benefits Concierge

Conduent; Montpelier (VT); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Remote work

Comprehensive virtual training

Job summary

Conduent is seeking a Benefits Support Specialist to assist participants with questions about their benefits and plan provisions in a fully remote role. You will primarily handle inbound calls, with occasional outbound calls, and guide participants through forms and processes while maintaining documentation and meeting quality standards.

The role offers comprehensive virtual training and a full‑time schedule with hours between 8:00 AM and 10:00 PM.

Qualifications

• Strong verbal and written communication skills.
• Excellent listening skills and attention to detail.
• The ability to explain information clearly and professionally.
• Basic computer skills and the ability to learn new systems and processes.
• Strong organizational and time‑management skills.
• The ability to work independently in a remote environment and follow established procedures.
• A professional, patient, and solution‑focused approach when assisting participants.
• Reliable attendance and punctuality, with the ability to meet established performance expectations.

Responsibilities

• Respond to participant inquiries and explain applicable benefits and plan provisions.
• Research questions, provide accurate information, and complete transactions with limited supervision.
• Explain forms and guide participants through the appropriate processes.
• Complete callbacks promptly and elevate issues when necessary.
• Maintain accurate documentation in the case management system.
• Meet established quality, accuracy, and timeliness standards while following client‑specific procedures.
• Protect confidential participant information and comply with applicable company, client, privacy, and security requirements.

Skills

Verbal communication

Written communication

Active listening

Attention to detail

Basic computer skills

Remote work efficiency

Time management

Professional demeanor

Job description

Conduent is seeking a Benefits Support Specialist to assist participants with questions about their benefits and plan provisions in a fully remote role. You will primarily handle inbound calls, with occasional outbound calls, and guide participants through forms and processes while maintaining documentation and meeting quality standards.

The role offers comprehensive virtual training and a full‑time schedule with hours between 8:00 AM and 10:00 PM.