Remote Benefits Support Specialist

Conduent; New York (NY); Remote; USD 18,000 - 26,000; Full time

Job summary

Conduent is seeking a Benefits Support Specialist to assist participants with questions about their benefits and plan provisions. This fully remote role focuses on inbound calls, with occasional outbound, to explain options, complete transactions, and guide participants through applicable forms and processes.

Training lasts 7-8 weeks, and the schedule is full-time with hours between 8:00 AM and 10:00 PM. You will maintain documentation in the case management system and adhere to quality and

Qualifications

• Strong verbal and written communication skills.
• Excellent listening skills and attention to detail.
• Ability to explain information clearly and professionally.
• Basic computer skills and the ability to learn new systems.
• Strong organizational and time-management skills.
• Ability to work independently in a remote environment and follow established procedures.
• Professional, patient, and solution-focused approach when assisting participants.
• Reliable attendance and punctuality.

Responsibilities

• Respond to participant inquiries and explain applicable benefits and plan provisions.
• Research questions, provide accurate information, and complete transactions with limited supervision.
• Explain forms and guide participants through the appropriate processes.
• Complete callbacks promptly and elevate issues when necessary.
• Maintain accurate documentation in the case management system.
• Meet established quality, accuracy, and timeliness standards while following client-specific procedures.
• Protect confidential participant information and comply with applicable company, client, privacy, and security requirements.

Skills

Verbal communication

Written communication

Active listening

Attention to detail

Time management

Basic computer skills

Independent work

Remote work

Professional demeanor

Job description

Conduent is seeking a Benefits Support Specialist to assist participants with questions about their benefits and plan provisions. This fully remote role focuses on inbound calls, with occasional outbound, to explain options, complete transactions, and guide participants through applicable forms and processes.

Training lasts 7-8 weeks, and the schedule is full-time with hours between 8:00 AM and 10:00 PM. You will maintain documentation in the case management system and adhere to quality and