Pension Benefits Services Specialist

Conduent; United States; Remote; USD 27.000 - 33.000; Vollzeit

Benefits dieser Stelle

Work from home in a fully remote env.

Comprehensive virtual training

Health insurance coverage

Retirement savings plan

Paid holidays and PTO

Zusammenfassung

Conduent is seeking a Pension Benefits Services Specialist to join our fully remote team. You will assist participants with questions about their benefit plans and provide knowledgeable guidance based on plan provisions, primarily via inbound calls.

You will explain forms, complete transactions, and follow client-specific procedures. Training is virtual for 7–8 weeks, and the schedule is full-time with hours 8:00 AM to 8:00 PM local time.

Qualifikationen

• Strong verbal and written communication skills.
• Excellent attention to detail and accuracy.
• Ability to listen carefully, understand questions, and explain clearly.
• Ability to navigate computer systems and learn new software, processes, and client-specific procedures.
• Strong organizational and time-management skills.
• Ability to work independently in a remote environment.
• Ability to manage multiple client requirements and processes.
• Maintain professionalism and composure when assisting participants.
• Meet established performance, quality, and productivity expectations.
• Reliable attendance and punctuality.
• DB pension experience and defined benefit plan knowledge are a plus.
• Experience in benefits administration, pension services, or call center operations is helpful.

Aufgaben

• Improve participant decision-making by providing clear and accurate information regarding applicable plan provisions.
• Respond to participant inquiries via inbound calls and some outbound calls.
• Research and address client-specific questions following procedures.
• Complete transactions related to participant inquiries with limited supervision.
• Meet timeliness, accuracy, quality, and productivity standards.
• Document participant interactions in the case management system.
• Complete callbacks promptly and escalate issues when needed.
• Follow call center metrics, procedures, and guidelines.
• Explain forms and guide how to complete them.
• Adapt to the requirements of multiple clients.
• Maintain confidentiality and security of information.
• Follow company, client, privacy, and security policies.
• Perform other duties as assigned.

Kenntnisse

Verbal communication

Written communication

Attention to detail

Active listening

Remote work

Time management

Independent work

Client service

Confidentiality

Learning multiple clients

Jobbeschreibung

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Pension Benefits Services Specialist

Remote - Work From Home

Pay Rate: $16.00 per hour- This pay rate may be lower than your state's minimum wage, please keep that in consideration before applying.

About the role

Conduent is seeking a Pension Benefits Services Specialist to join our fully remote team. In this role, you will assist participants with questions related to their benefit plans and provide knowledgeable, accurate guidance based on applicable plan provisions. You will communicate with participants primarily through inbound telephone calls, with some outbound calls as needed. You will help participants understand their available options, answer client-specific questions, complete transactions, and provide guidance on applicable forms and processes. This role supports multiple clients, so the ability to learn and follow different client-specific procedures is important. The position also offers a relatively low call volume compared with traditional high-volume call center environments, allowing you to focus on providing thoughtful and accurate assistance to each participant.

This position is fully remote; however, Conduent is currently NOT hiring for this position in the following geographies, including but not limited to: States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA. Metro Areas: Minneapolis, MN; Washington, DC; Denver, CO; Boulder, CO; Edgewater, CO; Flagstaff, AZ. Applicants residing in the locations listed above should not apply for this position at this time.

What you'll do

• Improve participant decision-making by providing clear and accurate information regarding applicable plan provisions.
• Respond to participant inquiries through inbound telephone calls and some outbound calls.
• Research and address client-specific participant questions while following established procedures.
• Complete transactions related to participant inquiries with limited supervision.
• Meet established timeliness, accuracy, quality, and productivity standards.
• Document participant interactions by creating detailed and accurate notes in the case management system.
• Complete participant callbacks in a timely manner and elevate issues when appropriate.
• Follow established call center metrics, procedures, and guidelines.
• Explain applicable participant forms and provide guidance on how to complete them.
• Adapt to the requirements and procedures of multiple clients.
• Maintain the confidentiality and security of participant and client information.
• Follow all applicable company, client, privacy, and security policies and standards.
• Perform other duties as assigned.

What you'll need

• Strong verbal and written communication skills.
• Excellent attention to detail and accuracy.
• Ability to listen carefully, understand participant questions, and provide clear explanations.
• Ability to navigate computer systems and learn new software, processes, and client-specific procedures.
• Strong organizational and time-management skills.
• Ability to work independently in a remote environment.
• Ability to manage multiple client requirements and processes.
• Ability to maintain professionalism and composure when assisting participants.
• Ability to meet established performance, quality, and productivity expectations.
• Reliable attendance and punctuality.
• Previous experience in benefits administration, pension services, customer service, call center operations, or transaction processing is helpful.
• DB PENSION EXPERIENCE
• Experience with defined benefit pension plans is a plus.
• Knowledge of DB Pension processes, terminology, or participant services can help you succeed in this role.

A typical day

Your day will primarily consist of assisting participants by phone. You will handle inbound calls, with some outbound calls and callbacks as needed. You will answer questions, explain plan provisions and applicable forms, complete transactions, document participant interactions, and follow established procedures for each client you support. Because this role supports multiple clients, you will need to be comfortable learning and applying different client-specific requirements.

Training

Training is provided virtually and is approximately 7–8 weeks. During training, you will learn the systems, processes, client requirements, and procedures needed to successfully support participants in this role. Training is an important part of preparing you to independently assist participants and accurately process their requests.

Schedule

This is a full-time, fully remote position.

Hours will fall between 8:0 AM and 8:0 PM.

Why Conduent

At Conduent, you have an opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day. In this role, you will have the opportunity to:

• Work from home in a fully remote environment.
• Receive comprehensive virtual training.
• Develop experience in benefits administration and pension services.
• Build valuable participant service and transaction processing skills. ,
• Work with multiple clients and gain exposure to different plan requirements.
• Grow your knowledge of benefits and retirement plan processes.

About Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them.

At Conduent, you have an opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $ 26,600- $ 33,250.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [e-mail]. You may also click here to access Conduent's ADAAA Accommodation Policy.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [e-mail]. You may also click here to access Conduent's ADAAA Accommodation Policy.