Remote Benefits Service Delivery Manager

Ladders; United States; Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

Comprehensive well-being support

Life milestone tools & guidance

Inclusive culture & community support

Professional growth opportunities

Job summary

Ladders is seeking a Manager, Benefits Service Delivery to oversee benefits operations, ensure data integrity, strong controls, and a high-quality employee experience. The role emphasizes analytics-driven decision-making and actionable insights.

You will lead a team, develop and implement policies, create critical reports and dashboards, and collaborate across the business to optimize service delivery and planning. A Bachelor's degree and 5–7 years of relevant experience are preferred.

Qualifications

• Bachelor's degree required.
• 5-7 years of relevant work experience.
• Strong skills in data analysis and dashboard development.
• Experience in business process improvement and operational excellence.
• Proficiency in financial management and internal control procedures.

Responsibilities

• Oversee the development and implementation of operational policies.
• Manage the creation and distribution of critical business reports.
• Lead a team to achieve operational excellence.
• Guide the team in conducting data audits to maintain data integrity.
• Facilitate the integration of advanced analytics into business strategies.
• Direct the consolidation of data sources for analytics-driven planning.
• Provide analytical support for performance comparisons against budgets.

Skills

Data analysis

Dashboard development

Business process improvement

Operational excellence

Financial management and internal控制

Education

Bachelor's degree

Job description

Ladders is seeking a Manager, Benefits Service Delivery to oversee benefits operations, ensure data integrity, strong controls, and a high-quality employee experience. The role emphasizes analytics-driven decision-making and actionable insights.

You will lead a team, develop and implement policies, create critical reports and dashboards, and collaborate across the business to optimize service delivery and planning. A Bachelor's degree and 5–7 years of relevant experience are preferred.