Manager, Benefits Service Delivery

Ladders; United States; Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

Comprehensive well-being support

Life milestone tools & guidance

Inclusive culture & community support

Professional growth opportunities

Job summary

Ladders is seeking a Manager, Benefits Service Delivery to oversee benefits operations, ensure data integrity, strong controls, and a high-quality employee experience. The role emphasizes analytics-driven decision-making and actionable insights.

You will lead a team, develop and implement policies, create critical reports and dashboards, and collaborate across the business to optimize service delivery and planning. A Bachelor's degree and 5–7 years of relevant experience are preferred.

Qualifications

• Bachelor's degree required.
• 5-7 years of relevant work experience.
• Strong skills in data analysis and dashboard development.
• Experience in business process improvement and operational excellence.
• Proficiency in financial management and internal control procedures.

Responsibilities

• Oversee the development and implementation of operational policies.
• Manage the creation and distribution of critical business reports.
• Lead a team to achieve operational excellence.
• Guide the team in conducting data audits to maintain data integrity.
• Facilitate the integration of advanced analytics into business strategies.
• Direct the consolidation of data sources for analytics-driven planning.
• Provide analytical support for performance comparisons against budgets.

Skills

Data analysis

Dashboard development

Business process improvement

Operational excellence

Financial management and internal控制

Education

Bachelor's degree

Job description

For our client, we are seeking a Manager, Benefits Service Delivery to join the team of a leader in the Telecommunications & Hardware space. This role will oversee the delivery of benefits-related operational services, ensuring efficient execution, strong controls, and a high-quality employee experience. The manager will lead a team focused on data integrity, reporting accuracy, and process improvement while partnering across the business to support analytics-driven decision-making. Success in this position will come from balancing operational discipline with the ability to turn data into actionable insights that improve service delivery and support broader business planning.

Location: Remote

Compensation: $100,000 – $120,000 annually

Responsibilities

• Oversee the development and implementation of operational policies
• Manage the creation and distribution of critical business reports
• Lead a team to achieve operational excellence
• Guide the team in conducting data audits to maintain data integrity
• Facilitate the integration of advanced analytics into business strategies
• Direct the consolidation of data sources for analytics-driven planning
• Provide analytical support for performance comparisons against budgets

Qualifications

• Bachelor's degree required
• 5-7 years of relevant work experience
• Strong skills in data analysis and dashboard development
• Experience in business process improvement and operational excellence
• Proficiency in financial management and internal control procedures

Benefits

• Comprehensive support options for physical, financial, and emotional well-being
• Personalized tools and expert guidance for major life milestones
• Culture of inclusion and support for community engagement
• Opportunities for professional growth and development

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.