Remote Benefits & HR Support Agent

Computer Task; California, Northern (MO, KY); Hybrid; USD 30,000 - 34,000; Full time

Job summary

CTG is seeking a Call Center Agent - Employee Service Associate for a remote role in California. The position supports Benefits, HR, and Payroll inquiries with 7 months duration and a 8am-5pm PST schedule.

The ideal candidate has strong customer service skills, experience in fast-paced call centers, and proficiency with MS Office; remote work experience is required. Responsibilities include handling inbound calls, resolving issues, and maintaining accurate records while meeting team targets.

Qualifications

• High School Diploma required.
• Excellent verbal and written English communication.
• Experience in fast-paced Call Center environments.
• Experience de-escalating customer concerns.
• Proficient with Microsoft Office Suite.
• Previous remote work experience required.
• Strong written and verbal skills for communicating with customers and management.
• Ability to prioritize and multitask effectively.

Responsibilities

• Manage inbound calls in a timely, respectful, and professional manner.
• Follow scripts to handle different topics and provide consistent service.
• Resolve customer issues using available knowledge bases and resources.
• Record conversations clearly in the call center database.
• Identify needs, clarify information, and provide solutions or alternatives.
• Meet personal and team qualitative and quantitative targets.

Skills

Customer service

Communication

Call center experience

Remote work experience

Multitasking

MS Office

Education

High School Diploma

Tools

Salesforce

ServiceNow

Talk Desk

PeopleSoft

HCM systems

Job description

CTG is seeking a Call Center Agent - Employee Service Associate for a remote role in California. The position supports Benefits, HR, and Payroll inquiries with 7 months duration and a 8am-5pm PST schedule.

The ideal candidate has strong customer service skills, experience in fast-paced call centers, and proficiency with MS Office; remote work experience is required. Responsibilities include handling inbound calls, resolving issues, and maintaining accurate records while meeting team targets.