Remote HR Support Specialist – Payroll & Time Tracking

The Hackett; Portland (OR); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Opportunities for professional growth

Collaborative work environment

On the job training

Job summary

A leading company in employee services is seeking a Call Center Support Agent to manage employee interactions through calls, emails, and live chats. The ideal candidate will have over one year of experience in customer service, particularly in HR processes. This full-time position offers remote work opportunities, training, and a collaborative environment. Candidates should possess high proficiency in communication and the capacity to manage stress while providing exceptional customer service.

Qualifications

• More than one year’s experience in a call center or customer service role is mandatory.
• Overall exposure to HR processes such as time and attendance, onboarding, and payroll.

Responsibilities

• Respond to inbound calls, emails, and chat inquiries professionally.
• Provide accurate information on HR-related topics.
• Troubleshoot HR system issues and escalate complex cases.
• Document inquiries and resolutions in the CRM system.
• Meet SLA and performance targets.

Skills

High-proficiency verbal and written communication

Customer service skills

Excellent communication and people skills

Ability to manage stressful situations

Tools

Microsoft Suite

ServiceNow

Oracle HR Help Desk

Workforce Software

Oracle HCM Cloud

Job description

A leading company in employee services is seeking a Call Center Support Agent to manage employee interactions through calls, emails, and live chats. The ideal candidate will have over one year of experience in customer service, particularly in HR processes. This full-time position offers remote work opportunities, training, and a collaborative environment. Candidates should possess high proficiency in communication and the capacity to manage stress while providing exceptional customer service.