Remote Healthcare Support Specialist

TTEC; Madison (WI); On-site; USD 20,059 - 28,569; Full time

Benefits offered by this job

Career development

Inclusive culture

Global team

Job summary

Your potential has a place here with TTEC’s award winning employment experience. As a Healthcare Customer Service Representative working remotely from your home in California, you’ll be part of bringing humanity to business.

In this role you will support consumers by handling healthcare benefit questions, resolve inquiries, and contribute to exceptional customer experiences. Training is online with webcam participation, and a healthy benefits package is offered based on position.

Qualifications

• At least 6 months of customer service experience.
• High school diploma or equivalent.
• Strong empathy, patience, and attentiveness to customer’s needs.
• Comfort working with computer systems and Windows based applications.
• A distraction free, designated home workspace.
• A secure, high speed wired internet connection (minimum 25 mbps).

Responsibilities

• Answer incoming calls from customers.
• Engage thoughtfully with customers to understand their needs.
• Conduct research across multiple systems to resolve questions.
• Provide clear, accurate information to help consumers navigate healthcare options.
• Manage a high volume of interactions while maintaining quality and professionalism.
• Follow a set schedule, including designated breaks and lunches.

Skills

Customer service experience

Empathy

Patience

Communication

Education

High school diploma or equivalent

Tools

Windows based applications

Job description

Your potential has a place here with TTEC’s award winning employment experience. As a Healthcare Customer Service Representative working remotely from your home in California, you’ll be part of bringing humanity to business.

In this role you will support consumers by handling healthcare benefit questions, resolve inquiries, and contribute to exceptional customer experiences. Training is online with webcam participation, and a healthy benefits package is offered based on position.