Remote Benefits Concierge Advisor

Alight Solutions Ltd; Oklahoma; Remote; USD 45,000 - 55,000; Full time

Job summary

Alight Solutions seeks a Benefit Pro to deliver high-touch guidance across health, wealth, and retirement programs, owning the member journey end-to-end and coordinating with carriers, vendors, and internal teams for enrollment and questions with empathy and accuracy.

Join a remote-friendly team with ongoing training, clear accountability, and a focus on proactive outreach, status updates, and personalized support during life events and plan changes.

Qualifications

• Bachelor's Degree preferred; HS Diploma required.
• 3+ years of Health Insurance, HR, or Benefits experience preferred.
• 3+ years of Customer Care (inbound/outbound) preferred, 1+ required.

Responsibilities

• Analyze member needs, benefit eligibility, utilization patterns, life events, and personal circumstances to provide personalized recommendations and decision support regarding available benefit options, coverage provisions, and exclusions.
• Communicate complex benefits information in a clear, consultative manner to educate members on employer-sponsored health, welfare, insurance, retirement, and wellbeing programs.
• Provide personalized benefits education, decision support, and enrollment assistance for medical, prescription, and supplemental benefit plans.
• Update and maintain benefit elections and records in applicable systems for new hires, qualifying life events, status changes, and other enrollment activities while ensuring policy compliance and accurate documentation.
• Gather information to understand member needs, health concerns, care objectives, and reasons for seeking support, enabling personalized guidance and resolution planning.
• Guide members through the healthcare and benefits ecosystem, helping them understand available resources, access care, and navigate complex benefit-related situations.
• Support healthcare navigation through provider identification and selection, access-to-care coordination, billing review, claims support, appeals coordination, and issue resolution.
• Identify and connect members to high-quality providers; employer-sponsored specialty care programs, wellbeing resources, and other support services aligned to their needs.
• Deliver consultative support related to healthcare decisions, voluntary benefits, and basic retirement and wealth concepts.
• Serve as the member's dedicated Benefits Advocate and single point of contact, providing end-to-end ownership across benefits, vendors, and life events.

Skills

Benefits knowledge

MS Office

Remote teamwork

Adaptability

Communication

Written communication

Time management

Attention to detail

Team collaboration

Dependability

Learning mindset

Customer care

Education

Bachelor's degree

HS Diploma

Tools

Microsoft Office

Job description

Alight Solutions seeks a Benefit Pro to deliver high-touch guidance across health, wealth, and retirement programs, owning the member journey end-to-end and coordinating with carriers, vendors, and internal teams for enrollment and questions with empathy and accuracy.

Join a remote-friendly team with ongoing training, clear accountability, and a focus on proactive outreach, status updates, and personalized support during life events and plan changes.